Start a repair, replacement, or return request

Our support team will review your case and provide the next step. Returns require RMA authorization before shipping; stop use immediately for any battery overheating, smoke or liquid issue.

Email support 800.228.7702

How can we help?

Repair

Product diagnosis and send-in service.

Replacement

RMA, DOA, exchange and approved-replacement review.

Return

Eligible-return requests.

Technical support & product questions

Setup, troubleshooting and general questions.

How it works

01
1 · Submit request
Product line, serial number, proof of purchase, delivery date, issue description, operating environment; up to 5 files (video ≤50 MB, image/log ≤10 MB, 150 MB total).
02
2 · Case review
03
3 · Remote check
04
4 · Service decision
05
5 · Repair / replace / return
06
6 · Case closure
Track status with your Case ID.

Policies

Warranty — coverage terms per product line (full policy PDF available).
RMA — authorization and shipping instructions required before any return.
Shipping — customers may need to prepay inbound freight; round-trip shipping is not guaranteed free.
Battery — overheating, smoke or liquid issues require immediate stop-use and contacting support.
Out-of-warranty — reviewed case by case and may be chargeable.

FF EAI Robotics · Metaobjects Demo

Start a repair, replacement, or return request

Repair

Replacement

Return

Technical support & product questions

1 · Submit request

2 · Case review

3 · Remote check

4 · Service decision

5 · Repair / replace / return

6 · Case closure